Making a Purchase
Payment may be made by the following methods:
Credit/Debit card by phone or faxing your details to us.
-PayPal payment transaction online.
-By cheque, made payable to Netlighting Ltd. Your order will not be despatched until the cheque has cleared.
-By Bacs Transfer, Bank Details available on request.
Delivery and Handling
Standard delivery and handling charges are as follows:
ALL ORDERS SENT TO THE UK MAINLAND WILL NOT INCUR ANY SHIPPING CHARGES!
Standard delivery charges refer to UK Mainland only. Orders to Scottish Western Isles, Northern Ireland, Eire, Isle of Man, Isle of Wight, Guernsey and Jersey are charged at £15.00.
The correct delivery/handling charge will be calculated automatically at checkout.
Orders sent using standard delivery are usually delivered within 7 working days from the time the order is placed, unless advised otherwise.
Once ready for despatch, orders are usually sent by DPD Standard Next Day Service. Orders outside UK Mainland are delivered two working days after despatch.
Alternatively, express delivery is available on certain items. If this service is required, please contact us on 0208 952 3444 or by email for more information.
Orders to many European destinations including Belgium, Denmark, France, Germany, Monaco and the Netherlands are charged at £15.00.
For all other International destinations, please call us on 020 8952 3444 or email us at info@netlighting.co.uk.
In the event that no one is at the delivery address to accept a parcel, the courier will leave a calling card with details of how to contact them and arrange a redelivery. In the event that the customer does not do this within two days from the time the card is left, the parcel will be returned to Netlighting and any further redelivery will incur a new delivery charge. You will be charged for the failed delivery.
Back Orders
If your item is not in stock, we will back order for you. We will email you with details of the expected delivery date and you will be given the option to cancel your order if you would rather not wait. Once in stock, orders will usually be despatched on a next working day basis.
Tax Charges
All prices are including VAT at the current rate.
No Quibble Guarantee
Netlighting Ltd. guarantees your satisfaction.
All of our products are supplied with the following no quibble guarantee:-
-Cancellation
An order may be cancelled by the customer up to 7 working days starting the day after delivery. In the event that an order is cancelled after it has already been despatched, notification must be made in writing by the customer within 7 working days starting the day after delivery of goods either by email, fax or post to Netlighting Ltd. Your request will be acknowledged within 5 working days. Unsuitable goods can be accepted back for a refund providing that they have not been used or installed, remain undamaged and are in as new condition. Please return them with the original packaging to ensure that they are not damaged on the return journey. The cost of returning these goods is at the expense of the customer. PLEASE BE AWARE THAT GOODS SHOULD NOT BE RETURNED UNTIL WE HAVE CONTACTED YOU OR WE SHALL NOT BE ABLE TO PROCESS YOUR RETURN.
-Faulty or incorrect goods
In the unlikely event of you receiving faulty goods or goods supplied by us incorrectly, please contact us. Notification must be made in writing within 7 working days starting the day after receipt of goods either by email, fax or post to Netlighting Ltd. All complaints will be acknowledged within 5 working days. Arrangements for the collection of goods sent by us in error will be made by Netlighting Ltd. Prior to the replacement or refund of faulty/ damaged goods, images of the fault (where relevant) or breakage will be required. Netlighting Ltd will then either arrange collection of faulty/damaged goods or authorise disposal. Once the returned goods have been received and assessed by us, you will be offered a refund or a replacement. PLEASE BE AWARE THAT GOODS SHOULD NOT BE RETURNED UNTIL WE HAVE CONTACTED YOU OR WE SHALL NOT BE ABLE TO PROCESS YOUR RETURN.
-Unsuitable goods
In the event that goods received are unsuitable and you wish to return them, notification must be made in writing by the customer within 7 working days starting the day after receipt of goods either by email, fax or post to Netlighting Ltd. Your request will be acknowledged within 5 working days. Goods can only be accepted back for a refund providing that they have not been used or installed, remain undamaged and are in as new condition. Please return them with the original packaging to ensure that they are not damaged on the return journey. The cost of returning these goods is at the expense of the customer. PLEASE BE AWARE THAT GOODS SHOULD NOT BE RETURNED UNTIL WE HAVE CONTACTED YOU OR WE SHALL NOT BE ABLE TO PROCESS YOUR RETURN.
The above guarantee does not affect your statutory rights as a consumer.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English Law and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.
Installation/Fitting
The customer must ensure that any installation/fitting of non portable lighting purchased from Netlighting Ltd is carried out by a qualified electrician.
Information, Products and Services
Descriptions and measurements of products are supplied by the manufacturers and are as accurate as possible to the best of our knowledge.
Information contained on this website is as accurate as possible to the best of our knowledge. Netlighting Ltd does not take responsibility for any unforeseen errors or changing circumstances. Netlighting Ltd reserves the right to remove or alter products, services and information.
Reaching Us
We can be contacted by the following means:
Email: info@lighting-deluxe.co.uk
Telephone: 0208 952 3444
Fax: 0208 952 0420
Postal Address: Netlighting Limited, Japonica House, 8 Spring Villa Park, Edgware, Middlesex, HA8 7XT
Our working hours are Monday to Thursday 9.30am to 5.30pm and Friday 9.30am to 1.00pm
Privacy Policy
Netlighting Ltd is committed to protecting your privacy.